7 Days Return Policy
Refund Policy
At Wallperia, we’re committed to your satisfaction with our wall art collections. If you have questions or need support, we’re here to help.
Customized Orders
Customized wall art orders are non-refundable.
This includes items modified, personalized, or made to specific requirements, such as wallpapers and custom-sized wall art. All custom orders and wallpapers are final sale and cannot be returned.
Standard Returns for Wall Art
You may return standard wall art items—posters, canvas prints, and frames—within 14 days for a full refund if they are unused, undamaged, and in their original packaging.
Please Note: Refunds are not offered for items that are simply unwanted or changed in preference.
- Return Shipping: The customer is responsible for return shipping fees, which may be significant for larger packages.
Return Process
To Initiate a Return:
📧 Email us at info@wallperia.com with your order number and “Return” in the subject line.
Return Shipping:
🚚 Customers cover return shipping fees. Once we receive your item, we’ll inspect it and, if approved, process a refund (excluding original shipping fees).
Return Address:
Send returns to our head office in North Carolina. Items sent to other locations will not be processed.
Damaged or Defective Items
We ensure quality with each item. If your product arrives damaged, contact us immediately, and we’ll arrange a replacement.
How to Report Damage:
- Email: Send us an email at info@wallperia.com with your order number, images of the damage, and a photo of the barcode located on the back of the canvas.
- Proof of Damage: To expedite replacement, please mark the item as clearly unusable (e.g., cut through the damaged canvas) and send us a photo.
Important Considerations
- Product Details: Review all product details and images thoroughly before purchasing. Return shipping fees are the customer’s responsibility and may be costly, particularly for larger items.
- Size and Quality Information: Product images are digitally enhanced to showcase details. For the best fit, measure your space carefully before purchasing. These are digital reproductions, not hand-painted originals.
Non-Returnable Items
The following items are non-returnable:
- Custom Orders
- Sale Items
- Gift Cards
Contact Us
For any further information, reach out to info@wallperia.com.
Effective Date: November 11, 2024